What should I do if I think I have a maintenance emergency?

**In case of medical, fire, or other emergency situations that could involve immediate peril to you or someone surrounding you always call 911**

Maintenance Emergency Procedures: If you experienced an emergency situation, please follow the steps outlined below. As a note, if the problem occurs in the middle of the night it is very unlikely we will be able to dispatch a maintenance tech to the property until morning, so please try to contain the emergency best as possible.

• The specific definition of maintenance emergency is: an issue that is dangerous, hazardous or if not addressed immediately could cause damage to the property or your personal well-being (e.g. flooding, gas leak, major water leak).
• An emergency is not an annoying sound, appliance malfunction, drain stoppage, and the like, while inconvenient, these are not considered emergencies and will be handled by our maintenance team on the following business day.
• If the situation is considered a maintenance emergency and occurs during normal business hours, please call our office.
• If the situation occurs after normal business hours, please contact your building manager.

Milwaukee Police Department

Non-emergency: 414-933- 4444

Emergency: 911

Milwaukee Fire Department

Non-emergency: 414-286- 8948

Emergency: 911

City of Milwaukee Parking Services

414-286- 2489

Milwaukee Crisis Support

Crisis Line: (414) 257-7222

Warmline: (414) 777-4729

What is my responsibility as a tenant?

• Replacement of light bulbs with the correct wattage.
• Replacement of smoke alarm/CO detector batteries. The property must have working smoke alarms/CO detectors at all times.
• Reporting all necessary repairs.
• Normal insect control (bees, spiders, sugar or nuisance ants, etc.)
• Normal rodent control, such as mice.
• Keep apartment clean, free of grease, mold, mildew, cobwebs, etc.
• If you have a pet, all pet droppings need to be properly disposed of regularly.
  

Maintaining appliances and fixtures

Drains: Avoid letting food and hair get down drains. Regular cleaning of drains can prevent clogging from occurring. It is recommended to place “hair catchers” in sink and tub drains to keep drain clear of hair.

Stove/oven: Be aware of the various bake, broil, time bake and self-clean controls. Familiarize yourself with the pilot lights and how to relight them should they go out. Regular cleaning of stove and oven helps keep them operating properly.

Water damage: Tenants must take care to avoid water damage caused by allowing water to sit on counters and floors. Care must be taken to ensure that shower curtains are inside the tub. Water on tile floors can seep through the grout and cause dry rot of underlayment. Water can also seep around the edges of vinyl flooring causing damage to the floor below. We recommend putting a mat, towel or rug on the floor to step on when exiting the tub or shower.

Power: If the power goes out in your unit or house, first check to see if the whole area is without power. If it is out in the area, report outage to We Energies. If the power is only out in your unit/house, check the circuit breaker panel. One or more circuits may be tripped, and you may see the switches in the off position.

WHERE DO I PARK?

• Parking on the street requires permission from your local municipality. Contact the Department of Public Works to obtain Day or Night Parking Permits.
• You will be ticketed if you park overnight on the street and don't have your vehicle registered.
• If you are renting a parking spot, ensure you have a signed Parking Contract with management.
• Do not assume you have a parking spot without a signed contract.

BUILDING RULES

• There shall be No Smoking in the building.
• Smoking of any kind will not be tolerated and may result in eviction.
• Smoking should be done away from the building as to not disturb any tenants.
• Do not prop doors open.
• Safety is one of our main goals and keeping doors closed and locked is the best measure we can take.
• Do not leave items in the common areas.
• Shoes/boots should be taken inside of your apartment.
• Anything stored in the basement must be inside of a storage locker and labeled with the apartment number.